Unit gets troubled?

Try “Maintenance” first, when unit got trouble.

Most unit troubles could be fixed by fulfilling maintenance.
Also, we don’t accept disassembled unit for repair.

Please try “Maintenance” first, following this video or manual contained in unit box.

(Solution)

・Clean inside the handpiece horn with “Maintenance set SB01”

・Tighten screw with 0.6 Nm

・Replace defective handpiece parts

Unit trouble signals (3 cases)

CASE 1.

When unit shows symptom here and it stops functioning, the cause is heat-up of handpiece.
It happens when handpiece is keep used for long time and safety circuit detects that the temperature overs determined value.

(Solution) Leave the unit for 10-15 min. until the handpiece get cooled down.

　　  ZO-91/ Handpiece LED is blinking　　  　ZO-95/ Orange Alarm LED is lighted up
　

CASE 2.

When unit shows symptom here and it stops functioning, the listed causes below are possible:

・The handpiece is overloaded. (It handled powerfully, or it cut hard material)
・”Maintenance” is not fulfilled properly.
・The handpiece is deteriorating.

(Solution) Reactivate the unit or leave the unit for 10-15 min. before reactivation.

　  ZO-91/ LED lamp on Main unit is blinking     　　  ZO-95/ Red Alarm LED is blinking
　

CASE 3.

When ZO-95 red alarm LED lighted up, handpiece is not connected properly.

(Solution) Connect handpiece properly.

 ZO-95/ Red Alarm LED is blinking

Repair service.

If unit is still not working regularly after tried maintenance and other troubleshooting, the unit might be needed repair to fix. Do not disassemble a unit to fix trouble by yourself.

First, please make contact to your purchased shop.
Any unit videos or pictures and are supportive for shop to judge if it really needs repair service.

Repair flow

1. Please make contact to your purchased shop with providing listed information (as 　 much as you can).
(1) Ultrasonic cutter model
(2) Serial No. (It’s on the silver sticker, on unit)
(3) Detail of trouble
(4) Working material
(5) Length of time you used the unit each day
(6) Movie or pictures

2. Make decision of requesting repair service.
After you consult with your purchased shop about the unit trouble and decide to request repair service, please send back us unit, following shop’s instruction.

The user will be charged listed fees below.
・Inspection fee
・Round-trip shipping fee
・Repair fee
※Tax and custom should be paid at customers side, conforming each country’s rule.

3. Cause inspection
When we receive your unit, we will start from inspecting cause of trouble.
After that, we will send to user a quotation of “inspection fee” and “repair fee” (with extra fees) to user.

4. Make decision of requesting unit repair and payment.
Please make payment an amount, following listed condition.

No request for repair → Amount of “inspection fee (with extra fees)”
Request unit repair → Amount of “inspection fee + repair fee (with extra fees)”

After we received a payment from customer, we will start repairing unit or send back it to customer.

Warranty

Unit warranty period： 1 year from a date shipped from Echo Tech.
Even if it’s in warranty period, customer will be charged round-trip shipping fee.

Cases that warranty will not be covered.

• If the unit was not broken.
• If the unit was broken due to user’s fault. (Ex. Felt from higher place, felt into water, used unproperly, etc.)
• If the unit was disassembled except qualified shop or us.